Questions Often Asked by Our Customers


Why are there three different prices for most films?

The films are priced for two different kinds of licenses: one that includes public performance rights and one that does not. Purchasing a film at the educational license rate gives you the right to show it to others outside of a home setting, as long as you do not charge admission for these screenings. The middle tier of pricing offers public performance rights at a discount for high schools and other primarily volunteer organizations (such as domestic violence shelters and religious or civic organizations). Purchasing a film at the home market price does not include public performance rights and does not give you permission to screen the film to others outside of a home setting. That’s what that FBI warning at the beginning of the film means.

One of the films I want is not listed on DVD. Will it ever be?

Some of the films are taking longer to produce on DVD than others, for various reasons.

Can I rent a DVD from you?

We do not rent DVDs for home use, just for public performance (for public performance rentals, please contact us directly for rates and information). If you want to rent a DVD for home viewing, try one of these independent video stores:

I'm an independent video store. Can I rent or sell the Wiseman films?

Please contact Karen Konicek at info@zipporah.com to work out special arrangements.

Do the DVDs have extras?

In keeping with Mr. Wiseman's filmmaking style, no commentaries or extraneous materials have been added.

Are the DVDs limited by region?

No. Most DVDs are all Region 0, a.k.a. Region Free. This means that they can be played on a DVD player in any country. La Danse and Crazy Horse are only available from Zipporah Films in Region 1.

What are the technical specifications for the DVDs?

All of the documentary DVDs are NTSC, 4:3/full screen with Dolby Digital Stereo audio. They are on single-layer discs. Our lab uses high quality DVD-Rs, which have an archival life of 30-50 years.

Do the DVDs have subtitles?

None of the DVDs have subtitles at this time, with the exception of THE LAST LETTER, LA COMEDIE FRANCAISE, LA DANSE, and CRAZY HORSE which are in French with English subtitles.

How do I schedule a 16mm film rental?

Information on how to rent a 16mm copy of a film can be found on our Sales & Rentals page.

How do I purchase a video copy of a film?

Films can be purchased online via credit card or Paypal. Simply click on the price of the film and license type you would like to purchase on one of the film description pages. Films can be purchased offline via purchase order or check. We also require a signed Sales & License Agreement for offline orders, found here. We are usually able to ship within a couple days of receiving your order. However, this is not always possible so if a rush is requested please call us at 617.576.3603 during our regular business hours Monday - Thursday 9am-5pm EST. Visit our Sales & Rentals page for complete information on purchases.

Will you fill orders for international customers?

Yes, in most cases we will ship to an international customer.

Do you offer discounts for multiple 16mm rental or video purchases?

Yes, when renting 3 or more films at the same time (may be spaced over 2 semesters) the rental rate is reduced by 10% of the list price. A listing of our sales discounts can be found here, depending on the type of license you are purchasing.

Are there discounts available for upgrading from VHS copies of the films to DVD?

Yes! Please inquire at orders@zipporah.com for details.

May I preview the film before renting or purchasing?

No. Zipporah Films is a small distribution company and is unable to accommodate preview requests. We will send reviews on the film you are interested to help you determine if it is suitable for your class.

How do I return a 16mm rental print?

We would prefer you send it back to us via UPS but Federal Express, Express Mail, Airborne, TNT, DHL or any shipping method that is trackable is acceptable too. The print is to be returned directly to Zipporah Films and insured for $800 or the value indicated on the packing slip, whichever is greater.

Can my organization make an archival backup copy of the film?

No, we do not allow duplication of the videos or 16mm prints. If you wish to have a backup copy please contact us directly with specifics of your request.

Why does your sales agreement allow only for viewing on premises of the organization purchasing the film?

We do not allow one organization to purchase a video copy that will then be put in a consortium or lending library arrangement. Zipporah Films is a small distribution company that survives by its distribution efforts. Our sales agreement is very specific about this and no exceptions will be allowed. Libraries who purchase an educational license may, of course, make the copy available for physical (not internet) circulation within their own branch location.

I would like Mr. Wiseman to show his films and speak at our university/organization. Is he available?

Yes, Mr. Wiseman speaks frequently throughout the world in conjunction with screenings of his films. Please contact Zipporah Films well in advance with your interest and possible dates. We will then work together to arrange a lecture or retrospective.

Can you post my Wiseman film screening on your Calendar of Events?

Of course! If your organization already owns a copy of a Frederick Wiseman film and is planning on showing it, we would be happy to post it on our website. Just email us at info@zipporah.com with details on the screening(s) and a link to your website, if applicable.

Other questions?

Call - 617 576 3603
Fax - 617 864 8006
e-mail - info@zipporah.com
We are open Monday - Thursday 9am -5pm EST.

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